JOB DESCRIPTION
Dodd Creative Group is seeking a uniquely qualified client relations professional with agency experience to help our front-end team serve our fantastic clients.The ideal candidate will have a passion for customer service, a drive for creative problem solving, and is excited to be an integral part of a creative team. They have a proven track record of growing client relationships and ensuring client expectations are exceeded. They are a highly-skilled communicator and will act as liaison between clients and our design team to ensure successful collaboration. They have an entrepreneurial spirit, passion for storytelling, dedicated work ethic, and exceptional business acumen. We’re looking for a talented rockstar who is a team player and is looking to be a contributor and form a long-term relationship with an incredible team. This is a full-time, in-office position in Dallas, TX (this is not a remote position).
RESPONSIBILITIES
Become an expert at our business, learning our offerings, processes, technical details, industry trends, and best practices.
Manage multiple accounts and represent our team externally with clients and internally by working with internal teams.
Facilitate communications between clients and your internal team on a variety of projects including branding, print and digital marketing, environmental graphics, and signage. Schedule and attend meetings, interview clients, visit projects, and collect and disseminate information to all internal teams for successful collaboration and project execution.
Analyze individual project needs and determine scopes. Build and nurture relationships with clients and manage client accounts Communicate pricing, proposals, timelines, solutions to client needs, and answers to their questions.
Lead presentations, send proofs, and oversee that project deliverables are accurate and to client specifications.
Demonstrate a passion and understanding for our clients’ business.
Proactively remain connected to clients’ needs and promote appropriate offerings, seeking out and engaging business opportunities.
Represent our company at industry events and play an active role in relevant organizations when needed.
